Contact TradeHQ

Getting in touch

The contact page lists email and phone details for the maintainer. Its form opens your own email client with a prepared draft; it does not send a message automatically or store submissions on TradeHQ. Response times vary with request volume. For a bug report, include the page URL and reproducible steps so the current build can be checked.

What to include so we can help quickly

• The exact page URL where the problem happened.
• What you expected to happen, and what happened instead.
• Your browser and whether you are on desktop or mobile.
• For content corrections: the sentence you believe is wrong and, ideally, a source.

What we cannot answer

• Requests for investment advice, trade ideas or price opinions — we do not provide them at any price.
• Account or money questions for real brokers; TradeHQ holds no funds and has no brokerage relationship.
• Requests to promote an asset, product or course on the site.

Support questions we answer most often

• My portfolio disappeared — check which account, browser and device you are using. Guest records are browser-held. Account cash, positions and server-recorded trades can be restored when the service is available. Earlier guest trade history and journals stay on the original browser; signed-in lesson and journey progress can sync privately. If sync fails, contact the maintainer before resetting the practice account.
• How do I reset my practice balance? The portfolio help explains browser-held guest records and account restoration. Clearing site data removes the local copy, including browser-only history and progress, but does not delete or reset the server account copy.
• A price looks wrong — quotes refresh periodically, can be stale or use a labelled fixed fallback, and need not match a broker’s executable price.
• Can I use TradeHQ on my phone? Yes, the whole site works on mobile browsers; there is no app to install.
• Do you have an affiliate or partnership programme? No.

Reporting a content error

Content corrections are the most valuable messages we receive. Send the page URL, quote the sentence you believe is wrong, and where possible link a primary source such as an exchange rule book, a regulator page or a central-bank release. Corrections are applied to the live lesson rather than buried in an errata list.

Response times and expectations

TradeHQ is maintained by one person, so response times vary with request volume and development work. Contact details include email and phone; there is no live support queue. If you have not heard back after a while, sending the message again is reasonable.